Last updated: November 9, 2026
The Fédération des comités de parents du Québec (FCPQ) operates the parents.quebec website. This policy explains what personal information we collect on this site, why, who can access it, how long we keep it and how to exercise your rights. It complies with Quebec’s Act respecting the protection of personal information in the private sector (Law 25).
Person in charge of the protection of personal information
The FCPQ General Secretariat is responsible for the protection of personal information. For any question or request, write to [email protected].
Information we collect and why
We only collect what we need to answer parents and improve the site.
- Form “Can’t find what you are looking for?”: your name, email and message, so we can answer you.
- Questionnaire “How can we help you?”: your answers (for example, whether you are a student or a parent), to guide you to the right resources.
- Live chat: the messages you write to our team, so we can answer you.
- Cookies and similar technologies: browsing data (pages viewed, device type, technical identifiers), only if you accept them, except for cookies required for the site to work.
You are not required to give us your information. Without your email, however, we cannot answer you.
Cookies
On your first visit, a banner asks for your consent. Statistics and marketing cookies stay disabled until you click “Accept”. You can change your mind at any time with the “Manage consent” button at the bottom of the screen.
| Cookie | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
| cmplz_* | FCPQ (Complianz) | Functional | Remember your consent choice | 1 year |
| JSESSIONID, AWSALBCORS | Formsite | Functional | Make the questionnaire work | Session, 7 days |
| _ga, _ga_CB6J5BT5NB | Google Analytics | Statistics | Measure site traffic | 13 months |
| _fbp | Meta (Facebook) | Marketing | Measure the effectiveness of our posts and ads | 3 months |
| Tidio cookies | Tidio | Marketing | Provide live chat | Varies |
| YouTube cookies | Google (YouTube) | Marketing | Display videos | Varies |
We also use Cloudflare Web Analytics, a traffic measurement tool that sets no cookies.
Who can access your information
Only FCPQ staff members who answer parents can access your messages. We do not sell your information. We also use providers who process some information on our behalf:
- Google (statistics and YouTube videos): United States
- Meta (ad measurement): United States
- Tidio (live chat): United States and European Union
- Formsite (questionnaire): United States
- Cloudflare (site security and performance): global network
Disclosure outside Quebec
The providers listed above may store information outside Quebec. This information is then subject to the laws of those jurisdictions.
Retention period
We keep messages received through the form, the questionnaire and the live chat for 2 years, then destroy them. Cookie durations are shown in the table above.
Your rights
At any time, you can:
- ask to access the information we hold about you;
- ask for it to be corrected if it is inaccurate or incomplete;
- withdraw your consent, including for cookies;
- ask for it to be sent to you in a structured, commonly used technological format.
Write to [email protected]. We answer within 30 days. If you are not satisfied with our answer, you can file a complaint with the Commission d’accès à l’information du Québec (cai.gouv.qc.ca).
Updates
We may change this policy. The date of the last update appears at the top of the page.